FAQ

toolstar®shredderLX is self-booting and therefore independent of the installed operating system. The PC that is to be erased can have any operating system installed or no operating system at all. 

Hard drives, SSDs, USB sticks, SD cards and other flash media.

In the endurance test settings you can specify whether the selected hard drives should be deleted one after the other or at the same time. 

Yes, this way you get the maximum benefit. You can create and save different sanitization scenarios (long-term tests) by simply clicking together. You can use these endurance tests again and again with one click. This means that any number of erasures can be carried out automatically.
(LX)You can also have a long-term test begin automatically when you start your PC. Then your net time required for all sanitizations, system information and saved protocols/certificates is reduced to less than 3 minutes.
Under Settings - General - Program start & endurance test, activate “Automatically run this endurance test script” and enter the durationname.tts a.

Yes, you can save each erasure as a sanitization log with F2 or have all results saved automatically at the end or permanently.
You can save multiple logs at the same time with different settings in the formats .txt, .html, .pdf and .xml. For example, a one-page log for your customer and a longer detailed history log for your archive. In addition, you will receive a separate encrypted erasure certificate for each deleted medium (hard drive/SSD/USB stick/CD card, etc.). You can configure the protocols individually according to your specifications, here are 2 examples:
Sample: Erasure certificate toolstar®shredderLX
Sample: Erasure protocol toolstar®shredderLX with errors

Several standards from the BSI (Federal Office for Information Security) as well as various international standards. You also have the option to overwrite with zeros or random numbers or even set your own erasure patterns. 

Yes, the pattern comparison function is available for this purpose, which you can of course also log. 

You can recover many files from just formatted disks using good data recovery tools such as toolstar®recoveryPRO. After shredding with toolstar®shredder, no data can be restored. 

Since 2005, those who place personal data on the market have been personally liable. Suspicion alone can also damage your reputation. You would have to be able to prove the destruction, i.e. film or otherwise document it or keep all destroyed records. With toolstar®shredder you get a log with a serial number and you are safe. 

toolstar®shredder shows you the serial numbers and detailed information about the drive such as type, manufacturer, designation, size, .... 

On a USB stick and in a network share.
(WIN) With toolstar®shredderWIN additionally on any path accessible on this device.

(LX) In the save dialog (F2) and in the endurance test options, you can also enter a path to a network share in the “File” field.
To do this, enter the following as the file name:
Server/Share/Filename. txt or
Username:Password@Server/Share/Filename.txt
All special functions and file formats are also available here. If the server cannot be reached by name, use the IP address. You should enter the user name, password and, if necessary, work group in the testlx.ini with the entries RemoteSaveUser, RemoteSavePass and RemoteSaveWG in the [Options] section, then these will be preset in the save dialog.
When saving to the network, you can optionally do so in the long-term test You can also save the file on the USB stick.

(LX) You boot from a USB stick or DVD. If the system environment is appropriate, you can also start via PXE over the network.
(WIN) You start the *.exe under Windows.
I inserted the USB stick and/or DVD and restarted. The PC boots into Windows!
(LX) Please set the boot order accordingly in the BIOS or use the BIOS boot menu if available.

(LX) Please boot from DVD, you can also use all functions from DVD. If the system environment is appropriate, you can also start over the network via PXE. 

You can save this data for the protocols under Settings / Information about PC & tester. You can also include your contact information in the Logo.jpg. 

Yes, you can access and save detailed system information with the serial numbers. The system information is available in various levels of detail, which you can also customize. 

Yes, you can also have all processes carried out automatically using the “endurance tests”. 

Yes, the defective sectors will then be listed in the log. 

Yes, toolstar®shredderLX also supports UEFI with activated SecureBoot.

(LX) Yes, many RAID controllers are supported, for others you can also directly integrate Debian drivers. You should resolve the RAID for optimal secure results.  

Yes, you can also use all procedures for SSDs.
(LX) Additionally, SecureErase is particularly recommended for SSDs. This also deletes the otherwise inaccessible areas.

SecureErase is also supported by some SATA spinning disks. 

Yes, you can use the toolstar® shredderLX as a module in toolstar®testLX and then fully automatically test, delete, audit and log everything in detail in the long-term test.

(LX) No problem, you can restore it with an image. In every update email you will find download links to the DVD and USB stick image and the program with which you can easily write it to your toolstar®USB stick. You can download an update at any time at https://www.licinger.de/customer/login. 

Under “Settings – PC and tester info” enter the file name (e.g. logo.jpg) and if necessary, enter the URL and select the placement. The logo is integrated into the html protocol in its original size. In PDF protocols it is resized. For optimal advertising effect, choose a logo file with contact information. 

You can have the file name preassigned with PC name, PC serial number, HS serial number, hard drive serial number, MAC address, etc. or enter it manually. You can also find this data in the log. You can also fill 3 free comment fields in the protocol according to your specifications. For example: customer number, inventory number, visual number, visual condition, invoice number, mechanical damage, signature, etc.

toolstar®shredder shows the correct size of the panels. The hard drive manufacturers calculate kilo=1000 instead of 1024, which results in higher nominal sizes. You can specify in the settings how you would like the hard drive size to be displayed. (toolstar®shredderLX)

From Windows XP to the current Windows 10 and all corresponding server versions (32 and 64 bit). With maximum administrator rights you get the best results.

No, just start the *.exe. After closing the program, the PC is as before.

Yes, you can view and save a list of all installed drivers.

Yes, you can specify for each individual test on which CPU it should be executed and with what load (idle to system-critical). This way you can test the server without restricting the customer/user's processes.

In the endurance tests there are tests and groups. All tests in a group are carried out at the same time, the groups one after the other. In this way, you can recreate the problem scenario described by the user during testing and, in particular, find sporadic errors more quickly.

(WIN) Windows 7 to Win10 and corresponding servers. Which media can I delete with toolstar®shredder?
Hard drives, SSDs, USB sticks, SD cards and other flash media.
WIN: additional partitions

Yes, in the endurance test settings you can specify whether the selected hard drives should be deleted one after the other or at the same time.

Yes, this way you get the maximum benefit. You can create and save different deletion scenarios (long-term tests) by simply clicking together. You can use these endurance tests again and again with one click. This means that any number of deletions can be carried out automatically.
(LX) You can also have a long-term test begin automatically when you start your PC. Then your net time required for all deletions, system information and saved protocols/certificates is reduced to less than 3 minutes.
Under Settings - General - Program start & endurance test, activate “Automatically run this endurance test script” and enter the durationname.tts a.

Yes, you can save each sanitization as a erasure log with F2 or have all results saved automatically at the end or permanently.
You can save multiple logs at the same time with different settings in the formats .txt, .html, .pdf and .xml. For example, a one-page log for your customer and a longer detailed history log for your archive. In addition, you will receive a separate encrypted deletion certificate for each deleted medium (hard drive/SSD/USB stick/CD card, etc.). You can configure the protocols individually according to your specifications, here are 2 examples:
Sample: erasure certificate toolstar®shredderLX
Sample: erasure protocol toolstar®shredderLX with error
Several standards from the BSI (Federal Office for Information Security) as well as various international standards. You also have the option to overwrite with zeros or random numbers or even set your own deletion patterns.

Yes, the pattern comparison function is available for this purpose, which you can of course also log.

You can recover many files from just formatted disks using good data recovery tools such as toolstar®recoveryPRO. After shredding with toolstar®shredder, no data can be restored.
I will pierce the plate or otherwise mechanically destroy it.
Since 2005, those who place personal data on the market have been personally liable. Suspicion alone can also damage your reputation. You would have to be able to prove the destruction, i.e. film or otherwise document it or keep all destroyed records. With toolstar®shredder you get a log with a serial number and you are safe.

toolstar®shredder shows you the serial numbers and detailed information about the drive such as type, manufacturer, designation, size, ....

On a USB stick and in a network share.
(WIN) With toolstar®shredderWIN additionally on any path accessible on this device.

(WIN) In the file save menu, select the target directory as usual
(LX) In the save dialog (F2) and in the endurance test options, you can also enter a path to a network share in the “File” field.
To do this, enter the file name:
Server/Share/Filename.txt or
Username:Password@Server/Share/Filename.txt
All special functions and file formats are also available here. If the server cannot be reached by name, use the IP address. You should enter the user name, password and, if necessary, work group in the testlx.ini with the entries RemoteSaveUser, RemoteSavePass and RemoteSaveWG in the [Options] section, then these will be preset in the save dialog.
When saving to the network, you can optionally do so in the long-term test You can also save the file on the USB stick.

You simply run the .exe file within an installed or booted Windows.

You can save this data for the protocols under Settings / Information about PC & tester. You can also include your contact information in the Logo.jpg.
Can I see what is installed in the PC?

Yes, you can access and save detailed system information with the serial numbers. The system information is available in various levels of detail, which you can also customize.

Yes, you can also have all processes carried out automatically using the “endurance tests”.

Yes, the defective sectors will then be listed in the log.

You can also delete in RAID. If you have access to the individual hard drives under Windows, you can also shred them. You can also shred an existing volume in the RAID, but it is safer to dissolve the RAID beforehand and delete the individual disks. (LX) Yes, many RAID controllers are supported, for others you can also integrate Debian drivers directly. You should resolve the RAID for optimal secure results.

Yes, you can use all methods for SSDs too.

SecureErase is also supported by some SATA spinning disks.

Yes, you can integrate the toolstar®shredder as a module in toolstar®test and then fully automatically test, delete, audit and log everything in detail in the long-term test.

Please format the stick and copy the .exe file from the last update email onto it. (LX) No problem, you can restore it with an image. In every update email you will find download links to the DVD and USB stick image and the program with which you can easily write it to your toolstar®USB stick. You can download an update at any time at https://www.licinger.de/customer/login.

Under “Settings – PC and tester info” enter the file name (e.g. logo.jpg) and if necessary, enter the URL and select the placement. The logo is integrated into the html protocol in its original size. In PDF protocols it is resized. For optimal advertising effect, choose a logo file with contact information.

You can have the file name preassigned with PC name, PC serial number, HS serial number, hard drive serial number, MAC address, etc. or

toolstar®shredder shows the correct size of the panels. The hard drive manufacturers calculate kilo=1000 instead of 1024, which results in higher nominal sizes. You can specify in the settings how you would like the hard drive size to be displayed. (toolstar®shredderLX)

We would be happy to advise you personally. Simply call us (0049 8441 5044 0) or send us an email to support@toolhouse.de. Further information can also be found on the product details page at: https://www.toolhouse.de/en/fernwartung/profisupport/

Yes, the server (also PC) is backed up consistently. The copy contains the system state at the beginning of the copy.

You can download the latest version at any time at www.nanoways.com using your license key (XXXX-XXXX-XXXX-XXXX). When downloading, you can choose between an .exe file for installation or a .zip package with all files (program start, installation, Linux image, finished ISO and manual).

Start the downloaded current HDClone (installed or just the *.exe under Windows). At the bottom right you will see an open-end wrench. If you click here you can update a stick/CD or create a completely new one.

All hard drives, USB sticks, SSDs, flash media, etc.

Often yes. If the media is found in Disk Management/Device Manager as a drive of at least 1KB, you should scan it with toolstar®recoveryPRO. If necessary, try it on another PC as well.

toolstar®recoveryPRO runs from Windows 7 (32/64bit) up to the current Windows 10 and all corresponding server versions.

All Windows versions, DOS as well as OS-X, Linux, …. in RAW file scan.

FAT12/16/32, exFAT, NTFS as well as HFS/ and ext2/3/4 in file type scanning (RAW).

Simply double-click on the partition and click on the “Deleted files only” filter.

Create a recovery image with toolstar®recoveryPRO. You can then later scan for lost data as often as you like.

The smart values ​​(errors that the disk has already documented) are displayed as soon as you click on the drive.

If you highlight the hard drive you will see all relevant information on the right. (Name, manufacturer, size, geometry, serial number, firmware, size, bus type, security settings such as set ATA password, SMART status, etc.)

On every drive that you can access on this PC under Windows.

This is a quick scan that reads the file system and various tables. After that, you will be shown the file structure as well as existing, deleted and some other lost files.

Yes, toolstar®recoveryPRO recovers data from both MBR and GPT partitions.

toolstar®recoveryPRO often restores complete directory structures with subdirectories and correct file names. This depends on the damage in each individual case.

Yes, toolstar®recoveryPRO also recovers data within RAID 0/1/5.

Yes, just start the *.exe, the system will not be changed.

No problem, we will be happy to email you the files.

All devices with the following operating systems:
– Android 1.5 or later
– iOS (Apple)
– Windows Phone 8
– RIM 4.3 or later (BlackBerry)

Yes, the device must be unlocked or the customer must provide the PIN.

2 to 4 minutes.

When testing: Yes
When deleting: No, the assignment must be separated.

Yes, the purchased licenses remain valid for 12 months and expire automatically after this period.

Yes, it is a cloud solution. You can use it at any number of workplaces and locations.

Yes, ADISA, GSMA and A Star Forensics have certified the software.

No, a normal desktop PC with Intel i5, Windows® 7 or newer, 2 USB controllers and Internet access is sufficient.

No, the software is self-explanatory, a short introduction is enough. The software automatically guides the user through all steps of testing and deletion. The deletion of devices is carried out almost completely automatically.

Yes, even over 20 smartphones at the same time. Special USB hub and PC specifications are recommended. The limitation for simultaneous devices is due to the hardware to which the devices are connected.

A simple factory reset or manual wipe does not permanently remove the device's data (as with other storage devices). The documents and images can usually be restored without much effort. Since the GDPR came into force, audit-proof and verifiable deletion has become even more important!

All results are stored centrally in a dashboard. There you can download the documents directly as PDF, XML or CSV.

In the management console you can evaluate and analyze the results of all devices and prepare them as a table or graphically according to various criteria such as time period, model, manufacturer, etc.

Usually between 19 and 39 euros. Prices may vary depending on the intended use of the device (private person, police device, lawyer, etc.) and your customer's order description.

Nothing, you only pay for the use of the licenses. All license updates and extensions are included in the price and can be downloaded independently from the dashboard.

Yes, you can assign a separate or common password for “View” and “Control” for the VNC connection. You can also protect the license server with a password.

As many as you want. At the same time you can test as many PCs as you have licenses.

Yes, the only requirement is an internet connection. Start toolstar®testLX remotely from a USB stick or DVD and all functions are available to you .
If you have assigned a license server password (recommended), enter it again.

You need internet via LAN. Otherwise, all functions of the USB stick license are available to you without restriction.

The device must have Internet access via LAN and be able to boot from a USB stick, DVD or PXE.

Yes, only the screen, inputs and results are transmitted during the VNC connection. Access to the file system of the remote PC is not possible. You can protect the VNC connection itself with a password (recommended).

Please check whether the following entry is in the testlx.ini under [Options]. If not, please enter it again.
USBSaveToAny=1

No, not, if you have set or not removed your password for the license server (in the Settings menu).

When the VNC viewer window appears, you will see the serial number of the remote PC at the top left.
You can also specify in the settings that the customer is asked to enter their name and company when the program starts. You can also see this information in the VNC viewer window.

You can start the file transfer in the VNC viewer window. This way you can transfer protocols, certificates, settings and endurance tests from the remote PC or copy them to it.
On the remote side (right), please double-click on C: and then select the testlx directory.

Yes, instead of your IP address, enter your DynDNS address, for example.

Yes, a sensible solution, especially if there are several support employees.

You can access the customer portal at www.licinger.de or via the link at the top right on www.toolhouse.de.

If you are placing an order for the first time, you will automatically receive your temporary access data in the confirmation email. If you have been a customer for a long time, you automatically received information in May 2019 on how to register in the customer portal.

Store information that is integrated into the license
Access current versions/updates anytime and anywhere
Register USB sticks as tokens
View change log of product versions
Request ISO image for self-booting products ( toolstar®testLX and toolstar®shredderLX)