Data recovery service process
2. You will be contacted within 24 hours - 48 hours of receipt of the request
3. You send in the data carrier after contacting us
4. A preliminary diagnosis of the case is made
5. You will receive information about your case and the expected costs
6. You will get your data back on a supplied or purchased hard drive
Price groups
Promotional prices until June 30, 2024
Recovery action
Logical data recovery-
Festplatten / SSD
-
bis 4 TB
-
Price inclusive taxes
WD Recovery-Aktion
Logical data recovery-
WD - Passport bis 2 TB
-
WD - Elements bis 2 TB
-
Price inclusive taxes
Recovery action
Logical data recovery-
inkl. Firmware- & Elektronikfehler
-
bis 4 TB
-
Price inclusive taxes
Recovery action
Physical data recovery-
head swap etc.
-
up to 6 TB
-
inclusive taxes
(plus spare parts)
statt 349 €
statt 547 €
statt 549 €
Price groups
Price group 1
Logical data recovery-
HDD and SSD
-
10 to 80 GB
-
Price inclusive taxes
Price group 2
Logical data recovery-
HDD and SSD
-
80 to 250 GB
-
Price inclusive taxes
Price group 3
Logical data recovery-
HDD and SSD
-
250 GB bis 3 TB
-
Price inclusive taxes
Package price
Hard drives up to 4 TB-
including firmware error
-
including electronic error
-
Price inclusive taxes
statt 349 €
statt 547 €
statt 549 €
Difference between logical and physical data recovery
- The hard drive has been formatted or erased
- The partition table is destroyed or overwritten
- The FAT or MFT is damaged or even missing
- The hard drive was partially overwritten
- The root directory has been corrupted or destroyed
- The boot sector has been deleted
- Or simply everything together, which unfortunately doesn't happen all that rarely, especially when there are viruses
- In the event of a physical defect in the medium (e.g. surface damage after a head crash)
- In the event of an internal electronic defect (e.g. head unit, motor)
The hard drive is no longer recognized correctly by the BIOS of the PC or by the controller (EIDE/S-ATA/SCSI/Raid, etc.) (there are of course other possible causes here, such as a defect in the firmware).
Noises from the hard drive:
For example, if the read/write heads are defective, you will hear a constant clack-clack noise.
If the read/write heads slide over a damaged part of the hard drive (damage to the magnetic surface, head crash or head crash with detachment of the read/write heads), you will hear a noise that is not dissimilar to that of a lathe.
Attention: In all cases, switch it off immediately or do not switch it on again - and send it to us to check! By attempting to do so yourself, you would only worsen the damage and thereby significantly increase data recovery costs - or make data recovery completely impossible.
SEAGATE Serien-Fehler
Wird Ihre Seagate-Festplatte: Seagate Barracuda 7200.11 Seagate Barracuda ES.2 oder Maxtor DiamondMax 22 Festplatte vom PC im BIOS nicht mehr gefunden oder mit nur 0 GB erkannt?
Notice: Die o. g. Festplatten wurden auch in externen Laufwerken der Marken: „Maxtor“-„TrekStor“-„Olidata“ usw. eingebaut Dieser Sonderpreis gilt nur für diese Festplatten und diesen Fehler. Die Reparatur ist ohne Datenverlust möglich. Die Festplatten laufen danach wieder wie gewohnt:
7200.11:
ST31000340AS, ST3750330AS, ST3750630AS, ST3640330AS, ST3640530AS, ST3500320AS, ST3500620AS, ST3500820AS, ST31500341AS, ST31000333AS, ST3640323AS, ST3640623AS, ST3320613AS, ST3320813AS, ST3160813AS. ST31000340NS, ST3750330NS, ST3500320NS, ST3250310NS.
DiamondMax 22:
STM31000340AS, STM3750330AS, STM3500320AS, STM31000334AS, STM3320614AS, STM3160813AS.
Betrifft diese Firmwareversionen: SD15, SD16, SD17, SD18, SD19, SD81 und andere.
Emergency precautions
- If you hear noises from your PC (or hard drive), switch off the device IMMEDIATELY. Do not turn it back on and send it to us to check.
- Never replace the hard drive circuit board, even if you have purchased an identical hard drive - this can only increase the damage.
- Legen Sie die Festplatte nie in einen Kühlschrank/Gefrierfach (Kondensation!). Diesen „Tipp“ kann man im Internet leider sehr häufig finden.
- NEVER open a hard drive, no matter what you have read. A clean room or a clean box is always (!) required! NEVER use any data recovery tools that you don't really know well: Such software all too often delivers very unsatisfactory results and many write to the defective hard drive, which then makes professional data recovery very difficult or even impossible.
Make a data recovery request
This step does not create an order. The order only begins when the data carrier is sent to CompuClinic.
Information about your request and the processing:
All requests will be sent to our external partner via toolhouse DV-Systeme GmbH CompuClinic led. If you have any questions about an ongoing order or the processing, please speak to CompuClinic directly. Order processing and invoicing are carried out entirely by CompuClinic. toolhouse will only forward your request to CompuClinic. If you need help, you can also contact toolhouse directly.
Expected diagnostic costs
| Diagnosis – Physical errors | Fixed price per data carrier |
|---|---|
| Hard drives| SSD – SATA / IDE / SAS / SCSI / USB | for free |
| Raid 0|1|5 – SATA / IDE / SAS / SCSI / USB (bis 3 Festplatten) | for free |
| Raid 0|1|5 – SATA / IDE / SAS / SCSI / USB (up to 4 hard drives) | upon request |
| Other media on request |
Expected data recovery costs
| Data recovery – Logical data recovery | Fixed price per data carrier |
|---|---|
| Hard drives| SSD – SATA / IDE / SAS / SCSI / USB | |
| Price group 1: 10 GB – 80 GB | 89,- € |
| Price group 2: > 80 GB – 250 GB | 179,- € |
| Price group 3: > 250 GB – 3 TB (3000 GB) | 349,- € |
| Price group 4: > 3 TB (3000 GB) – 6 TB (6000 GB) | 449,- € |
| Price group 5: > 6 GB (6000 GB) – 8 TB (8000 GB) | 499,- € |
| Price group 7: > 8 TB (8000 GB) – 12 TB (12000 GB) | 599,- € |
| Price group 8: > 12 TB (12000 GB) – 14 TB (14000 GB) | 699,- € |
| Data Recovery – Physical Data Recovery | Fixed price per data carrier |
|---|---|
| Hard drives – SATA / IDE / SAS / SCSI / USB | |
| Price group 1: 10 GB – 3 TB (3000 GB) | 499,- € |
| Price group 2: > 3 TB (3000 GB) – 6 TB (6000 GB) | 549,- € |
| Price group 3: > 6 TB (6000 GB) – 8 TB (8000 GB) | 699,- € |
| Price group 4: > 8 TB (8000 GB) – 12 TB (12000 GB) | 849,- € |
| Price group 5: > 12 TB (12000 GB) – 14 TB (14000 GB) | 990,- € |
| Data recovery – RAID|NAS SYSTEMS – Logical data recovery | Fixed price per data carrier |
|---|---|
| Hard drives – SATA / IDE / SAS / SCSI / USB | |
| Raid 0|5 – 500 GB to 3 TB (3000 GB) | 849,- € |
| Raid 0|5 – > 3 TB (3000 GB) to 4 TB (4000 GB) | 949,- € |
| Raid 0|5 – > 4 TB (4000 GB) to 6 TB (6000 GB) | 1.049,- € |
| Raid 0|5 – > 3 TB (3000 GB) to 4 TB (4000 GB) | 1.100,- € |
| Raid 0|5 – > 4 TB (4000 GB) to 6 TB (6000 GB) | 1.200,- € |
| Raid 0|5 – > 6 TB (6000 GB) to 10 TB (10000 GB) | 1.349,- € |
| Raid 0|5 – > 10 TB (10000 GB) to14 TB (14000 GB) | 1.500,- € |
| Other prices for RAID systems | upon request |
| Other media on request |
| Data recovery – RAID|NAS SYSTEMS – Physical data recovery | Fixed price per data carrier |
|---|---|
| Hard drives – SATA / IDE / SAS / SCSI / USB | |
| Raid 0|5 – 500 GB to 3 TB (3000 GB) | 949,- € |
| Raid 0|5 – > 3 TB (3000 GB) to 4 TB (4000 GB) | 1.149,- € |
| Raid 0|5 – > 4 TB (4000 GB) to 6 TB (6000 GB) | 1.249,- € |
| Raid 0|5 – > 3 TB (3000 GB) to 4 TB (4000 GB) | 1.500,- € |
| Raid 0|5 – > 4 TB (4000 GB) to 6 TB (6000 GB) | 1.749,- € |
| Raid 0|5 – > 6 TB (6000 GB) to 10 TB (10000 GB) | 1.949,- € |
| Raid 0|5 – > 10 TB (10000 GB) to14 TB (14000 GB) | 2.649,- € |
| Other prices for RAID systems e.g. RAID 10 | RAID 50 etc. | upon request |
| Other media | upon request |
Includes all work on firmware and electronics, a spare parts donor is required, see surcharges.
| Data recovery costs | Fixed price per data carrier |
|---|---|
| Logically defective or deleted/formatted -> up to 32 GB | 59,- € |
| Logically defective or deleted/formatted -> up to 64 GB | 99,- € |
| Logically defective or deleted/formatted -> up to 128 GB | 129,- € |
| Physically defective – no longer recognized! With 1 flash chip (TSOP48,LGA/TLGA-52) | 119,- € |
| As above, with 2 flash chips (TSOP48,LGA/TLGA-52) | 149,- € |
Notice:
Micro SD cards and other monolithic designs are no longer supported because the effort and associated costs are too high.
| Defective firmware | 99 € |
| Defective electronics | 99 € |
| Beseitigung von Head-Stiction | 99 € |
| Disks that have already been opened in advance | 99 € |
| RAID 5/6 (Hard-/Software) Parameter-/Datenermittlung | 99 € |
| Spare parts donor for physical data recovery is required | from approx. 69 € |
| Hard drive capacity and the like | until about. 349 € |
| During regular business hours (Monday to Friday 8:30 a.m. to 6:00 p.m.) | €69 per hour |
| Outside regular business hours | €129 per hour |
| Travel allowance | €0.89 per kilometer |
Special: Forensic evaluations
| Forensic evaluations (data analysis) of physical data carriers or data carrier images of all kinds |
|
|---|---|
| During normal business hours (Monday-Friday – 8:30 a.m. – 5:00 p.m.) | €54 per hour |
| Outside these times | €99 per hour |
| Travel allowance | €0.89 per kilometer |
