You can automatically create a log using the ini file. The file can then be found in the testlx folder.
We need the log file in order to process your support request.
Please enter the following in your ini file under [Options]:
Debug=7
CopyLogOnExit=log-%S-*.txt
Note: You can give the log any name you want. % functions are also possible.
If you want to store the log file elsewhere (mounted drive/network shares):
CopyLogOnExit=Path/ log-%S-*.txt
The log file is created when the program is closed. log-“SystemSerialNumber”-“Counter”.txt.
Further information on how you can help us help you can be found in another Knowledgebase article.